Healthcare Supply Chain Technology and Strategy

We have all been there, stuck in yet another meeting or conference call. As a matter of fact as a TSH client you would have an automatic monthly call with your account analyst.  But often people don't see these meetings as a valuable tool. Rather they see it a a waste of your most precious resource, TIME... So today's post includes a few great ways to get the most our your meetings (or any meetings) and make lemonade out of lemons..  1. Treat everyone's time as valuable. The next time you have a conference call, try thinking like an entrepreneur. Estimate the hourly rate of those attending the call, and see if there’s a more efficient use of their time to get to the result you need. remember everyone in the meeting has valuable time, so listen but also remind people how much you are spending in dollars and cents to have this meeting.  2. Be engaged and be Involved. No playing on your cell phone, checking emails etc, no dosing off, and be prepared to answer a question at...

Industrial Distribution   has an annual survey related to the "value" of a distributor - ( Read here if interested ), and they asked the question,  Why do your customers  do business with you? Many of the distributors  Industrial Distribution  asked, said the value of having a personal touch with the customer, and the many things they do to go above and beyond to keep the customer happy is the number one reason. But we ask the question , do you really know , the survey is really based upon what people think , not what people know. It's not a bad way to find out, but the reality is that as a company , maybe you don't want to be the one with your fingers crossed hoping you get the deal? Maybe you don't want to be the one guessing at why you didn't close the sale? If that is the case , the point is made by many great salespeople that process and systems can help. Technology is your friend on this one. Thee message for this week is if you use your software and too...