Customer Case Studies


Customer Case Studies













Innovative and Comprehensive Solutions



GTE and Verizon Risk Management needed an innovative resolution to their unique business challenge. TSH provided a stable solution that operates 24/7, backed by a responsive support team. GTE and Verizon relied on TSH professionals and the MDS technology platform to provide a workable solution for the future, and the results exceeded their expectations..




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MDS-NX Web CRM Looking Through the Sales Funnel

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The process of turning a new prospect into a sale is no easy task. Sure, some new customers come easier than others, but it takes time and strategic planning to move prospects down the sales funnel. Not to mention that getting them there in the first place also takes a great deal of effort. In order to effectively nurture prospects through the funnel, first take a step back and look at the big picture. Look at each level of the funnel and determine what channels work best to attract people there, and then develop and execute a strategy to move them through. Top of Funnel: Inform The top of the sales funnel is exciting because this is where customers begin their journey with you. This is where you help inform prospects of your product/service and that there is a solution to their problem. This is also where you can help them realize that they have a need that can be fulfilled by your organization. So how do we do this?  Promotion  and  engagement . Leve...
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Catch a tiger by the tail..

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Getting the most from your customers  “tail-end” spending The year end is a great time for sales where the final 20 per cent of spending, or the “tail-end” typically gets consolidated and aggregated in the sales cycle. But it remains a largely untapped opportunity for most companies. A larger number of suppliers, smaller spend volumes and a perceived lack of economies of scale mean that procurement or purchasing agents are harder and harder to get in front of. Knowing exactly where to focus your business attention to maximize sales is a daunting task. Therefore, it’s worth exploring ways to manage this challenge as the year end looms and purchasing agents have to effectively use their budgets to maximize resources. There are a number of reasons for the increase in sales at year end. By properly analyzing your customer spend data and looking at current inventory levels, you can leverage that spend and catch that tiger by the tail. 1.  Spend analytics . Perform in-depth analysi...
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Convenience Fee? No Problem..

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MDS Offers additional credit card integration platforms As a result of long-standing litigation against the cards brands, merchants are now permitted to charge customers a surcharge for paying with a credit card. Ten states still prohibit surcharging, and surcharges are still not allowed on signature and pin debit transactions.  Your business can charge customers a credit card fee, but there's a maze of rules, exceptions and even state laws to navigate to ensure you stay compliant with the terms of your merchant processing agreement. OK so i lied... you got me, but like it or not many customers are demanding to use their cards more and more often, One approach is to find the best deal and stick with that processor,  By adding the flexibility to allow you to connect to multiple processing gateways for each company in the MDS system you now have the leverage to negotiate with your bank and payment processor.  While it's not the best solution, we can offe...
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